Privacy policy
*Last updated 29/05/2024*
SECTION 1 - INFORMATION COLLECTION
When you purchase from our store, we collect personal information such as your name, address, and email address as part of the transaction process. Occasionally, we may send you emails about our store, new products, and other updates.
We never share your personal information with third parties.
SECTION 2 - CONSENT
When you provide personal information to complete a transaction, inquire about a product, place an order, arrange for delivery, or return a purchase, we imply your consent to collect and use it for these specific purposes and to send you emails about our store, new products, and updates.
How do I withdraw my consent?
You may withdraw your consent for us to contact you or to continue collecting, using, or disclosing your information at any time by contacting us at john@johnhamiltonsilver.com or mailing us at:
John Hamilton Silver Cutlery Specialist Vault 19, The London Silver Vaults, Chancery Lane, London, WC2A 1QS, United Kingdom.
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 - PAYMENT
Your purchase transaction data is not handled or stored by us. All sensitive credit card data is collected directly by either SagePay or PayPal, depending on your chosen payment method.
SagePay and PayPal adhere to PCI-DSS standards, managed by the PCI Security Standards Council, which includes brands like Visa, MasterCard, American Express, and Discover. These standards ensure secure handling of credit card information.
SECTION 5 - THIRD-PARTY SERVICES
In general, third-party providers used by us will only collect, use, and disclose your information as necessary to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and transaction processors, have their own privacy policies regarding the information we must provide for your purchase-related transactions. We recommend reading their privacy policies to understand how your personal information will be handled.
Some providers may be located in or have facilities in different jurisdictions. If you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction where the provider or its facilities are located. For instance, if you are in Canada and your transaction is processed by a U.S.-based payment gateway, your information may be subject to U.S. legislation, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, this Privacy Policy and our Terms of Service no longer apply.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
SECTION 7 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make significant changes, we will notify you here so you are aware of what information we collect, how we use it, and under what circumstances we may disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at john@johnhamiltonsilver.com or by mail at:
John Hamilton Silver Cutlery Specialist Vault 19, The London Silver Vaults, Chancery Lane, London, WC2A 1QS, United Kingdom.